Frequently Asked Questions
Find Answers to Common Questions
What is CBD?
CBD (Cannabidiol) is a natural compound found in the hemp plant. Unlike THC, it does not produce psychoactive effects. CBD is known for its potential wellness benefits.
Is CBD legal?
Our CBD products are made from hemp and contain less than 0.3% THC, making them legal in most states under federal law. Please check your local regulations.
How do I use CBD products?
Usage varies by product type. Oils can be taken sublingually (under the tongue), while edibles are consumed orally. Always follow the instructions on the product label.
Will CBD make me feel "high"?
No. Our products contain minimal THC (less than 0.3%) and should not produce any psychoactive effects.
How long does shipping take?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Orders are processed within 1-2 business days.
What is your return policy?
We accept returns within 14 days of delivery for unopened products in their original packaging. Contact us at info@pelavibes.com to initiate a return.
Are your products third-party tested?
Yes. All our products undergo rigorous third-party lab testing to ensure purity, potency, and safety. Certificates of Analysis (COA) are available.
Do you ship internationally?
Currently, we only ship within the United States. International shipping may be available in the future.
How should I store my CBD products?
Store in a cool, dry place away from direct sunlight. Keep out of reach of children and pets. Do not refrigerate unless specified on the product label.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking number via email to monitor your delivery status.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for retailers and businesses. Please visit our Wholesale page or contact us for more information.
Is there a minimum age requirement?
Yes, you must be 18 years or older to purchase from our website.